Inbound Assistant

Job Responsibilities

• Checking and replying to email
• Arranging private cars, buses, hotels, guides, tickets, etc.
• (Occasionally purchasing tickets at train stations)
• Assisting with urgent situations (about once a week; more during peak seasons
• Attending team meetings (about once a month)
• Once familiar with the work, assisting with sales tasks such as creating estimates

Examples of urgent support:

• Last-minute tour changes or cancellations
• Lost Shinkansen tickets → Assist with repurchase
• Discrepancy between itinerary and actual booking (e.g., hotel room types)
• Guest unable to meet guide or driver

※ This is a support role, not the main person in charge

※ Frequency is about once a week or less

Skills & Experience You Will Gain

• Hands-on experience supporting inbound travel operations
• Intermediate English communication + native-level Japanese
• Basic PC skills (Excel / Word)
• Flexibility and ability to handle urgent situations calmly

Job Highlights

• Remote work & flexible hours – easy to balance with personal life
• Friendly and communicative work environment (about 60 staff, mostly in their 40s)
• Be part of the growing inbound tourism industry